Start here
Which system do you have?
Look at how conditioned air is delivered into the rooms.
Identify the system first
Do you have multiple split systems or a ducted air conditioner?
They are different systems and should not be described as the same cleaning service.
The short answer: Count each indoor wall unit separately, or identify the central return-air and ducted system. Then provide access and location details so the correct service path can be assessed.
Multiple splitsEach wall-mounted indoor unit is counted
DuctedCentral return-air and system details are assessed
RoutingAccess, quantity and suburb shape availability
Prepare the right details
What information helps assess the work?
A few practical details prevent the wrong service or time being offered.
- 01Count indoor units
Count every wall-mounted head that requires cleaning.
- 02Confirm one address
State whether all systems are at the same property.
- 03Describe access
Mention stairs, height, restricted parking or building access.
- 04Identify ducted equipment
For ducted systems, describe the return-air location and any known access limits.
- 05Provide the suburb
Availability must fit a serviceable route.
Different work
How does the service differ?
Multiple splits repeat the indoor deep-clean process for each unit. Ducted systems require a separate assessment.
Multiple split-system work
- Each indoor unit is opened and accessed.
- Filters, covers, coil and fan barrel are cleaned per unit.
- Drainage and reassembly are checked per unit.
- Time depends on quantity and access.
Ducted-system work
- The return-air and central components are identified.
- Access and system layout affect the method.
- Vents alone do not describe the complete system.
- The correct ducted service is confirmed separately.
Before choosing
What should remain consistent?
Whatever the system, the service should identify the equipment, explain the process and show completion evidence.
Before condition
Document what is visible without claiming every system is identical.
Professional process
Show access, containment, internal cleaning and reassembly.
Completion
Operate and check the system after the listed work is complete.
Service area
See what is available for your system.
MACC organises Sydney, Central Coast and Newcastle work through serviceable routes. Availability is checked before a time is offered.
SydneyWestern SydneyNorthern SydneySouthern SydneyCentral CoastNewcastle
Provide your email and system type once. You can then continue in Messenger and add the number of systems, suburb, photos or symptoms without repeating the form.
Quick answers
Questions people ask before contacting MACC
Is one ducted system the same as one split system?
No. The equipment, access and cleaning process differ.
How do I count split systems?
Count each wall-mounted indoor head that needs service.
Can several systems be handled in one visit?
Potentially, depending on quantity, access, technician capacity and route availability.
What if I am unsure which system I have?
Choose Not sure in the form and provide a photo when the Messenger conversation opens.
Need help with your system?
Continue in Messenger after one short identification step.
Once your email and system type are recorded, every contact button takes you directly back to Messenger.