Privacy Policy
1. Overview
My Air Con Care respects your privacy. This Privacy Policy explains how we collect, use, store and disclose personal information when you contact us, request a quote, complete a lead form, book a service, complete a survey, use our website, or interact with our advertising and social media pages.
2. Personal Information We Collect
We may collect information including your name, phone number, email address if you provide it, suburb, service address, air conditioning system type, number of units, booking preferences, enquiry details, survey answers, course progress, SMS verification status, photos you choose to send us, communication history, lead source, and marketing consent or opt-out status.
3. How We Collect Information
We collect information directly from you through website forms, Meta/Facebook/Instagram lead forms and ads, phone calls, SMS, email, booking tools, surveys, course pages, social media messages, and in-person service visits. We may also receive information from contractors, referral partners, advertising platforms, analytics platforms or booking systems where permitted.
4. How We Use Information
We use personal information to respond to enquiries, verify phone numbers by SMS, provide quotes, book and deliver air conditioning cleaning services, send checklists or course material you request, issue course completion vouchers, follow up on incomplete enquiries, prioritise urgent service requests, manage customer service, request reviews, improve our services, measure advertising performance, and send relevant marketing where permitted by law.
5. Marketing And Opt-Out
We may contact you by phone, SMS, Messenger or email about My Air Con Care services if you have requested information, completed a survey, asked for the course, made an enquiry, booked a service, or where we are otherwise permitted to do so. You can opt out at any time by using the unsubscribe link, replying STOP to SMS where available, or contacting us directly.
6. Disclosure
We may disclose personal information to service providers and systems that help us operate the business, including booking software, CRM systems, messaging and SMS providers, advertising platforms such as Meta and Google, analytics tools, payment providers, contractors and professional advisers. We may also disclose information if required or authorised by law.
7. Storage And Security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No online transmission or storage system is completely secure, but we use practical safeguards appropriate for a service business.
8. Access And Correction
You may request access to personal information we hold about you or ask us to correct inaccurate information. Contact us using the details above and we will respond within a reasonable time.
9. Website, Cookies And Analytics
Our website and advertising may use cookies, pixels and analytics tools to understand traffic, measure campaigns, improve pages and retarget visitors with relevant advertising. You can manage cookies through your browser settings and platform privacy controls.
10. SMS Verification And Lead Tracking
Some offers, surveys and course pages may use SMS verification to confirm that a phone number is valid before giving access to course material, vouchers or booking follow-up. We may track survey answers, course module completion, booking clicks and page events so our follow-up is relevant to what you requested.
11. Third-Party Platforms
When you interact with us through Facebook, Instagram, Google, TikTok, YouTube, Threads or other platforms, those platforms may also collect and use your information under their own privacy policies.
12. Contact
For privacy questions, access requests, corrections or opt-outs, contact My Air Con Care at myairconcare@gmail.com or call 0478 771 576.