Cancellation and rescheduling policy

• Changes made at least 48 hours before the appointment are free.
• Changes inside 48 hours may incur a fee equal to 50% of the booked service.
• If the technician has already departed, cannot gain access, or the customer does not attend, the full booked service fee may apply.
• Any outstanding late-change fee must be paid before another appointment can be confirmed.
• The fee may be reduced or waived if the appointment is refilled or exceptional circumstances are approved.

Nothing in this policy limits rights available under Australian Consumer Law.